Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Email address, phone number, billing address, and delivery address.
• Business Data: Company name, job title, industry, and project requirements submitted through our Get Started or contact forms.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services, including page views, navigation paths, and interaction patterns.
• Communication Data: Any correspondence you send to us, including messages via contact forms, email, or live chat.

2. How We Use Your Information

We process your personal data for the following purposes:

• To provide, operate, and maintain our website and services.
• To process and manage project inquiries, proposals, and service agreements.
• To communicate with you regarding updates, support requests, and project status.
• To send marketing and promotional materials, only where you have provided explicit consent (you may opt out at any time).
• To analyse usage patterns and improve the functionality, performance, and security of our platform.
• To comply with legal obligations and enforce our contractual agreements.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal data:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., newsletter subscription).
• Contractual Necessity: Where processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
• Legitimate Interest: Where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights.
• Legal Obligation: Where processing is required to comply with applicable law.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact form submissions and newsletter subscriptions are retained until you request deletion or unsubscribe. Project-related data is retained for the duration of the business relationship plus an additional period as required by applicable law.

5. Data Protection & Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure server infrastructure with regular security audits.
• Access controls limiting data access to authorised personnel only.
• Regular backups and disaster recovery procedures.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small text files stored on your device. We use the following types:

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., session management, authentication).
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect the functionality of the website.

7. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services (e.g., hosting providers, email delivery services, analytics platforms). All third parties are contractually obligated to process your data securely and only for the purposes we specify.

8. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with GDPR requirements.

9. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a machine-readable copy of your data to transfer to another provider.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@letrionai.com. We will respond to your request within 30 days.

1. Scope of Services

LetrionAi provides web development, AI-powered solutions, chatbot development, process automation, and related digital consulting services. The specific scope, deliverables, timelines, and fees for each project are defined in individual service agreements or proposals executed between LetrionAi and the client.

2. User Accounts

Certain features of our platform may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. LetrionAi reserves the right to suspend or terminate accounts that violate these Terms.

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, software, and code, is the property of LetrionAi or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. Client-specific deliverables are transferred to the client upon full payment as specified in the applicable project agreement.

4. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorised access to any part of our systems, networks, or data.
• Introduce malware, viruses, or any other harmful code to our platform.
• Reproduce, duplicate, copy, sell, or exploit any portion of our services without express written permission.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

5. Payment Terms

Payment terms, including amounts, schedules, and methods, are specified in individual project agreements. Unless otherwise stated, invoices are due within 15 days of issuance. Late payments may incur interest at the rate permitted by applicable law. LetrionAi reserves the right to suspend work on any project with outstanding unpaid invoices.

6. Limitation of Liability

To the fullest extent permitted by law, LetrionAi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with the use of our services or website. Our total aggregate liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

7. Warranties & Disclaimers

Our services are provided on an "as is" and "as available" basis. LetrionAi makes no warranties, express or implied, regarding the reliability, accuracy, availability, or fitness for a particular purpose of our services. We do not warrant that our website will be uninterrupted, error-free, or free of harmful components.

8. Termination

Either party may terminate a service agreement in accordance with the terms specified therein. LetrionAi reserves the right to suspend or terminate your access to our platform at any time if you breach these Terms. Upon termination, all provisions that by their nature should survive termination shall remain in effect, including intellectual property rights, disclaimers, and limitations of liability.

9. Modifications to Terms

LetrionAi reserves the right to modify these Terms at any time. Changes will be effective upon posting to this page with an updated "Last updated" date. Continued use of our services after any such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Hellenic Republic (Greece). Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

• Email: info@letrionai.com
• Company: LetrionAi
• Location: Athens, Greece